Privacy Policy

1. Who We Are

Artisan Sofas is operated by Harvest Moon Interiors, an independent furniture retailer
based in Southport, Merseyside.

For the purposes of UK data protection law, Harvest Moon Interiors is the
data controller responsible for the personal information collected through
this website.

Harvest Moon Interiors
6 Portland Street
Southport
Merseyside
PR8 1JU
United Kingdom

Telephone: 01704 548176
Email:
info@harvestmoon.co.uk

2. Information We May Collect About You

We only collect personal information that we need to provide our products,
services and customer support, operate our website and meet our legal obligations.

This may include:

Your name
Billing and delivery addresses
Email address
Telephone number
Details of products you order or enquire about
Fabric, colour, size and furniture preferences
Information provided when requesting fabric samples
Order history and transaction information
Delivery information and access instructions that you provide to us
Correspondence with us by email, telephone, contact form or other means
Technical information about how you use our website
Marketing preferences, where applicable

3. How We Collect Your Information

We may collect information directly from you when you:

Place an order through our website
Contact us about a product
Request a quote
Request a fabric sample
Contact us for help or advice
Create or use a customer account, where this facility is available
Subscribe to marketing communications
Communicate with us about an existing order

We may also collect limited technical information automatically when you
use our website, including your IP address, browser type, device information,
pages visited and how you interact with the site.

4. How We Use Your Personal Information

We may use your information to:

Process and fulfil your order
Arrange delivery of your furniture or other products
Take and administer payments
Provide order confirmations and delivery updates
Respond to enquiries and provide product advice
Send requested fabric samples
Manage returns, refunds, complaints or warranty enquiries
Maintain appropriate business and financial records
Prevent fraud and protect the security of our website
Improve our website, products and customer experience
Measure how visitors use our website
Send marketing communications where you have agreed to receive them or where otherwise permitted by law

5. Our Legal Basis for Using Your Information

UK data protection law requires us to have a lawful reason for processing
your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to perform a contract with you –
for example, to process an order, take payment or arrange delivery.
It is necessary to take steps at your request before entering
into a contract – for example, when you ask us for information
or a quotation before purchasing.
We have a legal obligation – for example, keeping
appropriate transaction and accounting records.
We have a legitimate business interest – for example,
providing customer service, protecting our website, preventing fraud
and improving our services.
You have given us your consent – for example, where
consent is required for certain marketing communications or cookies.

6. Payments

Where you make a payment through our website, payment information may be
processed securely by the payment service provider made available during checkout.

We do not need to store your complete payment card details on our own website.
Your payment provider may process information in accordance with its own
privacy policy and security procedures.

7. Deliveries

To fulfil your order, we may need to provide relevant information to our
delivery partners. This can include your name, delivery address, telephone
number and details necessary to complete your delivery.

We only provide delivery partners with the information reasonably required
to perform the delivery service.

8. Who We May Share Your Information With

We do not sell your personal information.

We may share information with trusted organisations where necessary to
operate our business and fulfil your order, including:

Furniture manufacturers and suppliers where necessary to fulfil an order
Delivery and courier companies
Payment processing providers
Website hosting and technical service providers
Email and communications providers
Accountants, professional advisers and other business service providers
Analytics and website performance providers
Government, regulatory or law enforcement bodies where legally required

Where third parties process personal information on our behalf, we expect
them to handle that information securely and only for the purposes for which
it has been provided.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website
function correctly, remember preferences, understand how visitors use the
website and help us improve its performance.

Some cookies are necessary for the website to operate. Other cookies,
including certain analytics or marketing cookies, will only be used where
permitted under applicable law and, where required, with your consent.

You can manage your cookie preferences using the cookie controls provided
on our website.

10. Marketing Communications

If you choose to receive marketing communications from us, we may use your
contact details to send you information about products, offers, new collections
or other relevant news.

You can change your mind at any time. You can unsubscribe using the link
provided in a marketing email or contact us directly at
info@harvestmoon.co.uk.

Unsubscribing from marketing will not prevent us from contacting you where
necessary about an order, delivery, payment, warranty issue or other
customer service matter.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary
for the purpose for which it was collected, including satisfying legal,
accounting, tax, warranty and customer service requirements.

Different types of information may therefore be retained for different
periods. Once information is no longer required, we will delete it or
securely dispose of it where reasonably practicable.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect
personal information against accidental loss, misuse, unauthorised access,
alteration or disclosure.

No website or electronic transmission can be guaranteed to be completely
secure, but we take appropriate measures to protect the information
entrusted to us.

13. International Data Transfers

Some of the technology and service providers used to operate our website
may process information outside the United Kingdom.

Where personal information is transferred internationally, we take
reasonable steps to ensure that appropriate safeguards are in place as
required by UK data protection law.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number
of rights in relation to your personal information.

These may include the right to:

Ask us for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used in certain circumstances
Object to certain uses of your personal information
Ask for certain information to be transferred to you or another organisation
Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us at
info@harvestmoon.co.uk.
We may need to ask you for information to confirm your identity before
responding to your request.

15. Complaints

If you have any concerns about the way we handle your personal information,
please contact us first so that we have an opportunity to resolve the issue.

You also have the right to raise a complaint with the UK Information
Commissioner’s Office (ICO), the independent regulator responsible for
data protection.

Information about your data protection rights and how to contact the ICO
is available at

ico.org.uk
.

16. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible
for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy information provided by any third-party
website before providing personal information to it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to
our website, services, technology or legal obligations.

The latest version will always be published on this page together with the
date it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy or the way we handle
your personal information, please contact: