Help, Advice & Aftercare
Everything You Need to Know
From choosing your Tetrad furniture and placing an order to delivery, care and aftercare, you’ll find answers to some of our most frequently asked questions below.
How do I place an order?
Browse our Tetrad collections online and choose the furniture, size and finish that’s right for your home. If you need help before ordering, our team can advise on models, dimensions, fabrics, leathers and delivery.
How long will my Tetrad furniture take?
Many Tetrad pieces are made to order, so lead times can vary depending on the collection and specification you choose. We’ll provide the current estimated lead time when you order and keep you informed as your furniture progresses.
Can I see Tetrad furniture before I buy?
Yes. You can visit our Harvest Moon Interiors showroom to see a selection of Tetrad furniture in person. Please contact us before travelling if there is a particular model you would like to see.
Can I order fabric samples?
Yes. We recommend seeing your chosen material before making your final decision. Explore our Tetrad fabrics and leathers and speak to us if you would like help choosing the right finish for your furniture.
Can you help me choose a fabric or leather?
Absolutely. Different Tetrad collections are available in different materials and finishes. We can help you narrow down the options based on the furniture you’ve chosen, your room, lifestyle and the look you want to achieve.
Do you deliver throughout the UK?
Yes. We offer specialist delivery for Tetrad furniture across the UK. You can find out more about how your furniture will be delivered on our White Glove Delivery page.
What if access to my home is difficult?
Please check doorways, hallways, staircases and other access points before ordering. If you’re unsure whether a particular Tetrad piece will fit, speak to us before placing your order and we’ll help you check the relevant dimensions.
How should I care for my Tetrad furniture?
Care requirements depend on the fabric, leather and furniture you choose. Always follow the care information supplied with your furniture and contact us if you are unsure about the appropriate cleaning or maintenance method.
What guarantee comes with my Tetrad furniture?
Tetrad furniture is supplied with manufacturer guarantees that vary between components and materials. Full guarantee terms and exclusions are provided by Tetrad, and your statutory rights are unaffected.
If you have a problem with furniture purchased from us, contact Artisan Sofas first and we’ll help you with the appropriate next steps.
What happens if there is a problem with my furniture?
Contact us as soon as possible. As your retailer, we’ll review the issue with you and, where appropriate, work with Tetrad under the applicable manufacturer guarantee to help resolve the problem.
Can I return my Tetrad furniture?
Tetrad furniture is made to order in your chosen model, size, fabric, leather and specification, so we do not offer returns simply because you change your mind.
If your furniture is faulty or there is a problem with your order, please contact us and we’ll work with you and Tetrad to resolve the issue. This does not affect your statutory rights.
Do you also supply Tetrad loose covers?
Yes. Loose covers are available for selected Tetrad collections, giving you the opportunity to refresh the look of your furniture or choose the practicality of removable covers from the outset.
Explore our Tetrad Loose Cover Collections to find out more.